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We wish to provide our clients with a high quality of service at all times. In the event that you are not happy with the service provided, you have the right to complain. Initially such complaints should be referred to the director named in your engagement letter. We undertake to look at any complaint carefully and promptly and to do all that we can to explain the position to you..

Most disputes can be resolved amicably either through the provision of further information or following negotiations. However, in the event that you have exhausted our complaints procedure and you are not satisfied that your complaint has been resolved or dealt with appropriately, you may complain to the regulatory body that licences the insolvency practitioner concerned. Any such complaints should initially be addressed to The Insolvency Service, IP Complaints, 3rd Floor, 1 City Walk, Leeds, LS11 9DA; or you may email ip.complaints@insolvency.gsi.gov.uk or you may phone 0845 602 9848 - calls are charged at between 1p and 10.5p per minute from a landline, for mobiles between 12p and 41p per minute if you are calling from the UK.

In accordance with the disclosure requirements of the Provision of Services Regulations 2009, LA Business Recovery Limited’s Professional indemnity insurer is Travelers Insurance Company Limited, Exchequer Court, 33 St. Mary Axe, London, EC3A 8AG.

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